Feature Switch Fund
Belongs to business initiative: Flexible Pension Savings
Background
Acceptance criteria
- Does the customer see how much tax has to be paid before he or she accepts the fund change?
- Can the customer automatically receive information about fund swaps that could be more profitable?
- Is Customer Service notified when a fund exchange is over the limit to bad business, so they can call the Customer and provide advice?
- Can the customer make a limitation on the number of possible fund changes over a month?
- Can the customer follow historical fund changes from a summary picture?
Business value
- The customer will feel great security and simplicity in exchange of funds so that our services do not limit the customer's needs.
- Our customers recommend our services to friends and acquaintances.
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