Legal requirements FFFS 2014 5

Hypothesis Statement
For	all our customers
who	are worried about our slow response and think we have a poor quality in IT-services
the	legally compliant development process
is an	marketing opportunity
that	makes our business trustworthy and long lived.
Unlike	a bureaucratic implementation
our solution	helps us develop solutions fast and flexible with customer focus.

Business outcome hypothesis	Increase the Customer Satisfaction Index by 10 % during next year Aligned with agile ways of working will make the process value driven maximizing our throughput Beneficial for daily work and acknowledged by all team members Collaboration with and approval from FSA will make the process solid and unquestionable
In scope	The entire development process from idea to delivery including both business and IT
Out of scope	Central documentation of daily process activities
Leading Indicators	First team visit by FSA within a month NPS score above 8 for first team to recommend the development process Positive response from 50% of customers we reach out to within two months
NFRs	Built in team responsibility for: Quality measurement of both product and process Continuois improvement Value driven customer experience Use well proven standardized frameworks, no need to invent a framwork of our own Appealing symbol for and market message for FSA-approval

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