Flexible Pension Savings

Hypothesis Statement
For	people planning for retirement or have retired
who	want to get the most of their savings with little effort
the	Flexible Pension Savings
is an	trustworthy solution
that	is easy to use.
Unlike	other alternatives for pension saving
our solution	use the language of ordinary people.
Scope
Business outcome hypothesis	Popular telephone support in local language making users become positive influencers Stable look and feel making users focus on doing business instead of complaining Time saving functionality like tax calculation will make customers love this service Supported by customers local bank office will be our overall competitive advantage
In scope	Web site including the supporting organization.
Out of scope	Back end systems and change of it's interface
Leading Indicator	10% of the users write thank-you-letters without complaints 3% increase of managed capital for users for customers over 60 in the first month
NFRs	Large text font Few items on each web page and legible language Running IE, Chrome and Firefox including older versions.