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The text above is an excerpt from the book "Moments of Truth" by Jan Carlzon. I think the quoted story describes a typical behavior of a new manager, except that Jan Carlzon was lucky to get honest feedback, and he was also rational to appreciate the input.
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To become an admired and effective leader, on at any level of an organization, is probably one of the most difficult things to do. Even people who have criticized other managers fail to become the type o
Culture, behavior
It especially interesting with people who advocate warmly about delegation and trust, but in action, such guiding principles can just disappearI have observed people with substantial knowledge and experience in Leadership fail to avoid the kind of behavior they used to criticize.
When looking at research, the prevailing experience of employees is that most managers do not have the talent to manage effectively. Despite the massive information flow on Leadership, bad Management appears to be the dominating rule.
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In many cases, the work of Simon Elvnäs has helped managers change their behaviors. It might be a painful experience to watch yourself, but the films appear to provide beneficial feedback.
The power of feedback
Feedback is one of the most
To get feedbackI want to mention A 10-Year Study Reveals What Great Executives Know and Do. One of the statements, in this article by Ron Carucci, is, "Exceptional executives actively solicit feedback about how others experience them."This is one many articles in HBR which is one
Not everyone can have has the opportunity to get filmed and scientifically analyzed by scientists. Never the less all my sources tell the same: honest and actionable feedback makes the difference. Just be careful; how to give and take feedback is not the easiest thing.Then how can leaders get the feedback and the insights about how others perceive them?
The power of feedback
like jc
Honest feedback is like a valuable gift you get from someone who likes you. It might sound trivial to ask for feedback, but you cannot merely order a person to give this gift to you. Instead, you have to earn it by opening up show you need the feedback and take care of it. It is especially hard for managers to get the feedback they need since subordinates often have the genius to filter out some criticism.like jc
My Marcus Buckingham “Source of truth for my reaction”
It is easy to find a lot of writing about the importance of feedback. In literature
Feedback is one of the most
I want to mention A 10-Year Study Reveals What Great Executives Know and Do. One of the statements, in this article by Ron Carucci, is, "Exceptional executives actively solicit feedback about how others experience them."
Just be careful; how to give and take feedback is not the easiest thing.
This is how to do it
Select a person whom you trust, to be honest, and open to you. Preferably this person has an interest and experience in personal coaching. If not, ask the person to dive into this highly important subject.
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