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The text above is an excerpt from the book "Moments of Truth" by Jan Carlzon. The I think the quoted story describes a typical behavior for of a new manager, except that Jan Carlzon was lucky to get honest feedback, and he was rational to appreciate the input.
When I read the book the first time, 35 years ago, and I thought it was fantastic. Since then, I have learned a bit more and seen many managers in action, and I still think this book as an excellent source regarding practical LeadershipJan Carlzon delivers so many insights into the power of decentralized decisionmaking and I still think his writing is cutting-edge in the Leadership genre.
The state of effective Management
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