...
The text above is an excerpt from the book "Moments of Truth" by Jan Carlzon. The quoted story describes a typical behavior for a new manager, except that Jan Carlzon was lucky to get honest feedback, and he also appreciated itwas rational to appreciate the input.
I read the book the first time, 35 years ago, and thought it was fantastic. Since then, I have learned a bit more and seen many managers in action, but and I still regard think this book as an excellent source on the regarding practical Leadership subject.
The state of effective Management
Have you sometimes been struck by the change in behavior from people who get are appointed to a managerial position? From one day to another, they a person can move into a more controlling and less comradely style. It seems as the responsibility affect them more than they are aware of . like most people are not aware of how the new responsibility affects them.
To become an admired and effective leader, on any level, is probably one of the most difficult things to do. Even people who have criticized other managers fail to become the type o
Culture, behavior
It especially interesting with people who advocate warmly about delegation and trust, but in action, such guiding principles can just disappear.
...
In many cases, the work of Simon Elvnäs has helped managers change their behaviors. It might be a painful experience to watch yourself, but the films appear to provide beneficial feedback.
The power of feedback
Feedback is one of the most
To get feedback
I want to mention A 10-Year Study Reveals What Great Executives Know and Do. One of the statements, in this article by Ron Carucci, is, "Exceptional executives actively solicit feedback about how others experience them."
...