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The text above is an excerpt from the book "Moments of Truth" by Jan Carlzon. The quoted story describes a typical behavior for a new manager, except that Jan Carlzon was lucky to get honest feedback, and he also appreciated it.
I read the book the first time, 35 years ago, and thought it was fantastic. Since then, I have learned some a bit more and seen many managers in action, but I still regard this book as an excellent source on Leadership.The quoted episode above describes what I think is a typical leadership behavior. Except that Jan Carlzon was lucky to get honest feedback, and he did also appreciate the inputthe Leadership subject.
The state of effective Management
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