Prolog
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The text above is an excerpt from the book "Moments of Truth" by Jan Carlzon. When I read itthe book, the first time, 35 years ago, I thought it was fantastic. Since then, I have learned a lot some more and seen many managers in action, but I still regard this book as an excellent source of Leadership and cutting edge.
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The state of effective Management
I have often Have you sometimes been struck by the change in behavior from people who get a managerial position. The responsibility seems to ? From one day to another they can move into a more controlling and less comradely style. It seems as the responsibility affect them more than they are aware of, and they move into a more controlling style. It especially interesting with people who advocate warmly about delegation and trust, but in action, such guiding principles can just disappear.
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For those of us who love quadrants, the Johari Window is a straight forward model explaining how hard it is to understand our behavior. Few people can appreciate their critical Blind Spot, and it can be hard to get the feedback needed to improve.
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A more comprehensive picture of the Blind Spot phenomenon may be found in the research on behavior among leaders and managers conducted by Simon Elvnäs at the Royal Technical High-school (KTH) in Stockholm.
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