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The text above is an excerpt from the book "Moments of Truth" by Jan Carlzon. When I read it, the first time, 35 years ago, I thought it was fantastic. Since then, I have read learned a lot and seen many managers in action, but I still regard this book as an excellent source on of Leadership and cutting edge.
The quoted episode above describes , what I think is , a typical leadership behavior. Except that Jan Carlzon was lucky to get honest feedback, and he did also appreciate the input.
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I do think people know a lot about Leadership and how to create a great workplace. Then why do a lot of people and I believe there is such a big gap to fill? How can it be this difficult?
Self-awareness
One of the clearest models to explain For those of us who love quadrants, the Johari Window is a straight forward model explaining how hard it is to understand our behavior is the Johari Window. Few people can appreciate their critical Blind Spot, and it can be hard to get the feedback needed to improve.
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Simon Elvnäs and his group of researchers filmed more than 400 managers on-site in their everyday environment. After that, all films were analyzed and categorized into thousands of different leadership behaviors. The result was astonishing; Managers make the least of what has a positive impact on the organization and what they want to do, and the most of what employees do not need. Simply expressed: executives managers do not, at all, do what they think they do.
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I want to mention A 10-Year Study Reveals What Great Executives Know and Do. One of the statementstatements, in this article by Ron Carucci, is; , "Exceptional executives actively solicit feedback about how others experience them.”"
This is one many articles in HBR which is one
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